Managed Services

Kaltec configures and maintains your business systems from server to desktop to mobile smart-phone. We provide you with system engineers who build top-notch business infrastructure, automated pro-active monitoring to prevent problems before they occur, and a dedicated support team trained on your individual system to work with you on day to day questions.

Monitoring

Licensing

Kaltec offers simple SPLA licensing of all major Microsoft products. This simple, cost-effective licensing model assures that you are never left behind on software, or stuck with obsolete operating systems. Yes – we do support traditional licensing as well.

Hardware Procurement

We supply you with quality Servers, Workstations, Firewalls, and any other techy device. All hardware is managed through an Asset Management process, and can be automatically rotated to keep the overall enterprise current.

Specifically - What Do I Get?  

Patch Management
Scan, deploy, and update Patches across your entire enterprise.

Network Monitoring & Alerts
Administrator’s are instantly notified of hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

Inventory & Software Audits
Build and maintain a complete hardware and software inventory, and keep current utilizing scheduled LAN audits.

Remote Control and Support
Our support team can access your workstation and other devices without an onsite service call. This means fast response for all your support needs.

Data Backup
We work with you to develop a backup scheme that fits your needs. This can include multiple daily restore points, ground up system recovery, and automated offsite backup media.  

Windows Event Monitoring & Alerts
Remotely monitor Windows system event log, application event log and security event log with user-defined alerts and notifications.

Software Installation & Updates
We work with you to become knowledgeable in the business software that you use. This means we can competently keep your software running without 3rd party consultants. 

Help Desk & Trouble Ticketing
We offer you a ticketing system to track status, and manage the communication chain of any issues that may arise. A built-in online Chat makes instant communication easy.